The national food distribution company set out to simplify ordering for their clients. They wanted users to easily add both new and frequently ordered items. To make that happen, they built the feature directly into their mobile e-commerce platform. The platform already supported fast, on-the-go ordering.
They also designed the solution for busy restaurant managers and kitchen staff. It had to work well in fast-paced environments and support multitasking without slowing anyone down.
Our development team worked closely with the client to enhance the functionality of their existing e-commerce platform. Together, we added digital assistant features using Google Home and Google Assistant. The assistant supports both voice- and text-activated commands.
Users can now speak commands to update existing orders, track delivery trucks, check estimated arrival times, and contact their assigned sales rep.
We also added a chat feature to the client’s website. It offers instant feedback and real-time communication with customers.
An easy system was created for creating to-do lists with 24 hours a day availability.
The time required to quickly add items to an order in a fast-paced environment was drastically reduced.
A self-service model was created for providing information and answers to frequently asked questions, leading to a reduction in the time needed for calls to a sales representative.
Let’s talk about your unique challenges and explore how we can craft a solution that fits your needs. Whether you’re looking to streamline processes, innovate with new technology, or bring a bold idea to life, our team is here to help. Reach out today and take the first step toward turning your vision into reality with a trusted partner by your side.
Mutually Human is a digital engineering firm that prioritizes a human-centric approach to help you solve complex business challenges using artificial intelligence, data, and software.
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