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The national food distribution company wanted to provide their clients with a more streamlined, user-friendly way to add frequently ordered and new items to their orders. The client wanted to provide this functionality within their existing mobile e-commerce platform, which makes ordering on-the-go simple. They wanted a convenient, mobile friendly solution for restaurant managers and kitchen staff that could be used efficiently while multi-tasking or working in fast-paced environments.
Our development team worked collaboratively with the client to jointly develop and enhance the functionality of the existing e-commerce platform. Digital assistant functionality was built on Google Home and the Google Assistant, which provides voice- and text-activated commands.
Users can now give voice commands to update an existing order, find the location of a delivery truck, get estimated delivery timeframes, and engage with their assigned sales rep.
A chat feature was also added to the client’s website, which provides instand feedback and communication capabilities.
An easy system was created for creating to-do lists with 24 hours a day availability.
The time required to quickly add items to an order in a fast-paced environment was drastically reduced.
A self-service model was created for providing information and answers to frequently asked questions, leading to a reduction in the time needed for calls to a sales representative.
Let’s talk about your unique challenges and explore how we can craft a solution that fits your needs. Whether you’re looking to streamline processes, innovate with new technology, or bring a bold idea to life, our team is here to help. Reach out today and take the first step toward turning your vision into reality with a trusted partner by your side.
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